FAQ
Shipping
What shipping options do I have?
We offer special discounts on ground shipping in the US with a minimum purchase at different times throughout the year. If you’d like your delivery sooner, we also offer overnight and two-day shipping.
- UPS 2nd-Day
- UPS Overnight
We ship most of our orders in 1 or 2 days of receiving the order This is the case if you order is placed before 4:00pm Monday-Thursday or before 12:00pm on Fridays (EST).
On rare occasions, certain events may delay your order. For your safety, our Verification Department can take from 1-3 days to process an order.
How do I check the status of my order?
Email us and we'll be happy to provide you the status of your order.
Do you ship internationally?
At this time we do not ship internationally.
Can my purchase be shipped to an address besides my billing address?
Yes, all credit card orders may be shipped to an alternate shipping address.
Do you ship to PO Boxes or Military APO/FPO addresses?
Yes, we are happy to ship to PO, APO and FPO addresses via USPS. If you need your package expedited, we are can also to upgrade your shipping service.
What are my payment options for Domestic Orders?
We gladly accept the following forms of payments for all U.S. orders:
Credit Card (Visa, MasterCard, American Express, Discover)
PayPal.
Items shipped within Minnesota only are charged with a sales tax. Sales tax is not applicable on orders shipped anywhere outside of Minnesota.
Returns
How do I return what I ordered?
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the date you received it.
Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless it is defective.
The shipping and handling cost to return an item is $9.95 for ground orders, $19.95 for second day delivery orders and $29.95 for overnight orders. American Express and Discover Card orders are subject to a 3% restocking fee.
On the front of your shipping box, please note the RMA (Return Merchandize Authorization) number. If you do not have an RMA number, please contact one of our Service Representatives via email. Our dedicated team will be happy to assist you.
How do I obtain an RMA (Return Merchandise Number)?
Please contact one of our Service Representatives via email. Our dedicated service team will be happy to assist you.
Shipping
What shipping options do I have?We offer special discounts on ground shipping in the US with a minimum purchase at different times throughout the year. If you’d like your delivery sooner, we also offer overnight and two-day shipping.
- UPS 2nd-Day
- UPS Overnight
We ship most of our orders in 1 or 2 days of receiving the order This is the case if you order is placed before 4:00pm Monday-Thursday or before 12:00pm on Fridays (EST). On rare occasions, certain events may delay your order. For your safety, our Verification Department can take from 1-3 days to process an order.
How do I check the status of my order?Email us and we'll be happy to provide you the status of your order.
Do you ship internationally?At this time we do not ship internationally.
Can my purchase be shipped to an address besides my billing address?Yes, all credit card orders may be shipped to an alternate shipping address.
Do you ship to PO Boxes or Military APO/FPO addresses?Yes, we are happy to ship to PO, APO and FPO addresses via USPS. If you need your package expedited, we are can also to upgrade your shipping service.
What are my payment options for Domestic Orders?We gladly accept the following forms of payments for all U.S. orders: Credit Card (Visa, MasterCard, American Express, Discover) PayPal.
Items shipped within Minnesota only are charged with a sales tax. Sales tax is not applicable on orders shipped anywhere outside of Minnesota.
Returns
How do I return what I ordered?We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 30 days from the date you received it.
Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned unless it is defective.
The shipping and handling cost to return an item is $9.95 for ground orders, $19.95 for second day delivery orders and $29.95 for overnight orders. American Express and Discover Card orders are subject to a 3% restocking fee.
On the front of your shipping box, please note the RMA (Return Merchandize Authorization) number. If you do not have an RMA number, please contact one of our Service Representatives via email. Our dedicated team will be happy to assist you.
How do I obtain an RMA (Return Merchandise Number)?Please contact one of our Service Representatives via email. Our dedicated service team will be happy to assist you.
