Shipping & Returns
Shipping
How long does shipping take?
UPS ground please allow 7-10 business days
USPS please allow 7-10 business days
UPS 2-Day Air please allow up to 2-4 business days
USPS AirMail please allow 7-14 business day
Canada please allow 10-14 business days
Wind Chimes orders are usually shipped from our warehouse within 2 business days.
The above times are estimates from the day you place your Wind Chimes order.
Returns
Returns for non-defective, non-broken items must be made within 20 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and/or receiving a replacement item. You must contact us within 20 days of receipt of merchandise. Do not return merchandise without contacting us first.
If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.
Shipping
How long does shipping take?UPS ground please allow 7-10 business days
USPS please allow 7-10 business days
UPS 2-Day Air please allow up to 2-4 business days
USPS AirMail please allow 7-14 business day
Canada please allow 10-14 business days
Wind Chimes orders are usually shipped from our warehouse within 2 business days.
The above times are estimates from the day you place your Wind Chimes order.
Returns
Returns for non-defective, non-broken items must be made within 20 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and/or receiving a replacement item. You must contact us within 20 days of receipt of merchandise. Do not return merchandise without contacting us first.
If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.
